I cannot express how amazing it is to deal with patient, knowledgeable and friendly people. Besides having Shiptons install a AC unit in a very tricky location, I have several occasions to call Shiptons after hours for emergency service. Every time I have been blown away by the customer experience. Service members are never in a rush or dismissive and they genuinely seem to care about your well being. I will continue to use and recommend Shiptons no matter where I move.