I started up with a nice sales agent on the phone. Then the promises he had made of the special deal were not applied. Talked to Barb, who is seriously a lady that needs to have customer service training! She was the most rude, person with no sense of understanding! I couldn't bellieve that when I had spoken to the sales agent, who was so nice, that the person actually owning teh company would be like that!! Not AT ALL understanding and trying to make it seem as though I was not telling the truth! Then the final talk that we had last year when she refused to apply any type of discount to ath eaccount ahd charged the full blown price! I just paid it off and told her that i NEVER want to do business with her! GUESS WHAT happens this year???!!! they come and spray my lawn without anyy authorization, sayign that she had sent contionous notice! I said I had talked to her before and she said "oh I wouldve remembered that!" can you believe that! SHe is charging and refuses to refund service worth 40 Dollars on the lawn that I had precisely told her NOT to do! it was SOOO frusterating and unbelievable! There was no way out! I was stuck! SO SERIOUSLY PEOPLE CONSIDERING THEM, I WOULD REALLY SAY THINK TWICE!!! YOU DO NOT WANT TO BE TRAPPED WITH A PERSON LIKE THAT! When I informed my father, he asked about the package rate, and I said I would never want to giv emy business to soemone who does not know how to talk to a person! She is COMPLETELY deirespectful. Unbeliveable! :( :( :( the experience will cause you useless stress! The reason that I had started with them because the salesperson seemed so nice and understanding, completely opposite of what the company actually is.