My elderly parents ordered lawncare service (cut, fertilizing) from these people spring 2009. They paid for service into November, though my mother insisted November service made no sense because grass does not grow at that time. The woman insisted and my mother finally agreed. There were times they arrived and did not bother to service the backyard and had to be called back to complete. At the end of October 2009 they showed and noted no work had been done because the grass had not grown, yet mom was charged the full service fee. She called the company to demand a refund of the credit balance and to cancel service. She was rudely refused. I then called and was told in no uncertain terms the credit would not be returned and that although no service was performed the last time, a credit would not be issued - she would be charged the full rate. I suggested if they were going to charge, that they should do some work for the charge. She told me they do not mulch leaves with their mowers and that the charge would stand. In my opinion, they have treated my elderly mother with total disrespect. A professional business owner does not lash out at customers. They listen to the issue and take a responsible position. I myself use a great lawn care company and will ensure that my parents are provided the courteous, professional service they deserve next year.