Serta Mattress Company

Mattresses
53 Courtland Ave Vaughan ON L4K 3T2
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Mattresses
Serta Mattress Company
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Reviews for Serta Mattress Company

Average customer rating:
0 10 (2 reviews)

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Private User
Private User
Private User reviews Halton Hills, ON
0/10

Claims department extremely unprofessional

Extremely rude and unprofessional employee in the claims dept. She kept making every excuse to not have my mattress replaced when clearly there was an issue. I even have the letter which claims that the body impression were more than the allowable limit. However she kept saying stuff like its a typo and your mattress is a low end and that cant expect quality on low end products from Serta...Save your $$$ and spend it on another brand and company

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zabs GTS
zabs GTS
6 reviews ,

First Review

0/10

Matress Purchase

I spent $2500 for a Serta Matress.3 years later the matress was sagging 4 " and I called the retailer to have a look at it.They agreed that it require replacing but were making every excuse not to repalce it.Apparently one of the tags on the matress were removed.I took this up with serta and they were just not interested.The brand labels etc were still in place but a small number tag was not there-
Please be careful when dealing with matress companies.They claim 10 year warranty etc but when it come to honouring that warranty they will make every excuse not to.I wish the Ontario Government could have some protection laws in place for consumers as these large customers get away with everything.

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