The one star I gave was for the sales person only. Overall delivery services for Sears DISAPPOINTED ME big time. My condo had straight rules about delivery and I noted that it had to be delivered by 8pm but they did not show up. When I called at 7:30pm they told me the delivery people would be calling me. They did except that it was about 9:30pm they called and said that they could be arriving in 20 minutes which was way too late. So I called the service centre to reschedule for the Saturday coming up. They confirmed. Then 5 minutes later after I hung up the phone. Someone else at the service centre called up wanting to schedule again at which point I told them I just already scheduled for the coming Saturday. She then checked and confirmed. However on the Saturday morning they were to show up. They never did. I called 3 times and was on hold for over 15 minutes no one answered. Finally, 4th time after 10 minutes or so someone answered and told me the schedule was not for today but for another Saturday. At which point, I was just lost it and cancelled the order completely. It is not worthy the hazzle to deal with sears delivery.