We had bought a matress 7 years ago and the matress top layer started to buckle. So I called Sears Credit Card because I did not have my bill any more and they just looked it up and said the matress is still under warranty to goto the Sears Home store where I purchased the matress the 1st time and pick out a new one. So we went and picked out a new matress for the same value and we had it delivered for free in 3 days! The saled people were a great help, everyone was very kind no hassles at all!!