Sears Furniture Store

Bought a new recliner couch from Sears last Christmas and within 10 months one of the seats had broken - it was still under warranty and sears came in and said it was too expensive to fix and they would replace it - we picked a new model and had the two worst delivery guys come about a month later. Horrible delivery guys - could not follow instructions (told them the couch would not fit through the garage door - but they had to see for themselves...), extremely rude, and just plain awful. Doesn't Sears train their staff? Customer service by phone is equally bad - unless you request a supervisor (we found an article that said Sears has outsourced their customer service phone staff to an offshore location - and you can tell!).