I purchased a laundry machine and a dishwasher from Sears on separate occasions. I paid for both to be delivered and installed. When the laundry machine came I had to have my old machine pulled out for them to take away. I had to have a door removed in order to do that and called in a handyman to do that. Sears got here and told me they could not hook up my machine because they were not allowed to use the old hoses and i had not purchased new ones. I was not given that information previous to the appointment and although I had paid for an installation, they went away without performing the service.After I purchased the hoses I had to argue with them on the phone for the better part of a week trying to get them to install the machine - I encountered some extremely rude, incompetent people and it was thoroughly frustrating.
When I had my dishwasher installed by Sears it started leaking out onto the floor within a couple of weeks. Once again it was a battle to get them back. When the repairman finally came back he told me it was my fault - I must have used too much soap and so forth, even though it was obvious the machine had not been balanced properly. He gave me several stern talking to's and I just kept my mouth shut in hopes he would fix the machine and get out of my house. The machine has been in my house for about 2 years now and although it no longer leaks water there is an odor that lingers around it. I thought it was the sink for the longest time, but when an inspector came in (I'm selling my house) he said the machine was not installed properly and it most likely has a loop in the hose (it was not cut to size) where waste is sitting. Lovely. My opinion is just don't use these buffoons it is not worth the time or money!