Scott Security Systems Ltd

We have had Scott Security for over 15 years and have always loved them. I don't know what has happened but we have called and called and called that we can't view our cameras - nobody calls back even when we leave messages with reception?? We have now had to make the decision to start phoning around and pricing with other companies. I just don't understand. Why treat long time customers like that. I think they are telling us they want us to go. Wouldn't you?