Scott Security Systems Ltd

Alarm Systems
Unit 402 – 19292 60 Ave Surrey BC V3S 3M2
Write a Review
Write a Review
HomeStars  >  Alarm Systems in Langley   >  Scott Security Systems Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

57%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Scott Security Systems Ltd

Average customer rating:
5 10 (9 reviews)

Sort by

Isabelle in Vancouver
Isabelle in Vancouver
3 reviews Langley, BC
10/10

Alarm System

We have been with Scott Security for over 20 years and were doing some renovations to our home. I wanted to see if we could also upgrade our alarm system. I gave them a call and within the next two days I had a technician come in to upgrade my entire system! Quick service and professional. Our new security system has all the new modern technologies, I can use my phone to control all aspects of my home! I highly recommend these guys.

Was this review helpful?
Brock in Langley
Brock in Langley
1 review Maple Ridge, BC
0/10

very poor all around

I have them in numerous business's. Over the last year my managers and staff have been constantly complaining. Opening 3 more business's and they will not be in any of them. Currently have $450 in Municipal false alarm charges due to their equipment malfunctioning.

Was this review helpful?
Vancouver
Vancouver
4 reviews Vancouver, BC
10/10

Alarm install

Good company - install was great but their monitoring service is not local anymore. Quick friendly service . Same pricing as every other company. Service guy was super awesome. Will use them for a long time.

Was this review helpful?
Duffin Martin from Surrey
Duffin Martin from Surrey
1 review Surrey, BC
2/10

Scott Security

We have had Scott Security for over 15 years and have always loved them. I don't know what has happened but we have called and called and called that we can't view our cameras - nobody calls back even when we leave messages with reception?? We have now had to make the decision to start phoning around and pricing with other companies. I just don't understand. Why treat long time customers like that. I think they are telling us they want us to go. Wouldn't you?

2 of 2 people found this review helpful.
Was this review helpful?
Tom from North Vancouver
Tom from North Vancouver
1 review North Vancouver, BC
0/10

Home Security

We have had Scott for several years and have had deteriorating service since the company was merged (with a larger company) not too long ago. My last exchange will tell the story.... Recently our alarm started beeping and the trouble light came on at 7:30a a.m. (we have a fully monitored system). I called Scott's Service phone number when I explained the problem (alarm beeping and trouble light on). They said they could not help and I should call during regular business hours starting at 8:30. At 8:40 I called again and got the service department. I explained my problem (again), a man now said "sorry, can't help you, call back later to get a technician". I asked "when will that be?" He said after 9:00a.m. So I called at 9:30 and got a third different person who told me "sorry, the technician isn't in the office", so she took my number and would pass it on to the technician (there's only one???) would call me. She couldn't give me a time, I was just supposed to wait by the phone for a call. To make a long story short, it took several calls and much frustration even to get their attention. We have now identified a far better company who takes customer care and service seriously.

2 of 2 people found this review helpful.
Was this review helpful?
Linda from Surrey
Linda from Surrey
2 reviews Surrey, BC
0/10

Home Alarm

Home alarm not working, tech visited 5 times for false alarms! Could not correct problem. Had system removed after 2 weeks, having problems getting refund 10 days later! Monitoring company called after system was removed stating that they were receiving an alarm from our house! Unbelievably bad experience!

1 of 1 people found this review helpful.
Was this review helpful?
XT Bui from Surrey
XT Bui from Surrey
3 reviews Surrey, BC
8/10

Full house security system

We had Scott security monitoring our Condo for 3 years from 2007-2010, so when we moved to a house in 2010 we decided to keep Scott Security. They were really good at ensuring everything was done in a timely manner. Our windows and doors were already pre-wired for an Alarm system, so it made their job a little easier but still everything was done rather quickly.

The only thing i have an issue with is their lack of technological advances such as the video monitoring over internet/cellphones since other companies are now offering those systems at comparable or lower monthly costs than what I'm paying now ($30/month). I feel for $360 annually I should be getting more than just a monitoring from a central dispatch. Other companies are offering simple alarm monitoring for far less money.

Nevertheless Scott Security was always good at being able to upgrade my panels and to accommodate my needs.

1 of 1 people found this review helpful.
Was this review helpful?
luis from Surrey
luis from Surrey
4 reviews Surrey, BC
8/10

Alarm system

We have been customers for 2 years and are really happy with the service so far. We think the company offers good value for the price we pay, and sytem set-up was very easy, Any time we have questions, we find customer service to be really helpful.

Was this review helpful?
Karen
Karen
7 reviews W VANCOUVER, BC
9/10

New security system

After dealing with another company for over 20 years we were anxious to upgrade and improve our system as well as the service. Sales person was super professional, no pressure, reasonably priced. We signed up 6 months ago and are totally happy with them. System is easy to use, compact, meets all our needs and gives us peace of mind. The monitoring centre is on the phone right away if the alarm goes off (false alarms!) and are professional and respectful. Very impressed.

Was this review helpful?
dana in Vancouver
dana in Vancouver
2 reviews VANCOUVER, BC

First Review

8/10

alarm system

After a bad experience, i decided to install a alarm system.
They adjust their system to the size of your house and explain you in details how it works.
The after sale department wasa great too.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.