ScanDesigns - Quality Home Furnishing

Furniture
661 McCallum Rd Victoria BC
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Reviews for ScanDesigns - Quality Home Furnishing

Average customer rating:
8 10 (20 reviews)

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John Dawson
John Dawson
1 review Victoria, BC
10/10

Leather Sofa Set Purchase

Awesome and refreshing retail experience. High quality product for great prices ... staff was most helpful guiding our decision on our furniture purchase.

After a couple of weeks we noticed some issues on the fabrication of our leather sofa set which was a little in the grey zone ... we anticipated some resistance when returning to the store with our concerns. Lori totally stepped up and ordered a replacement set for us.

Our new set was just switched out now and I must mention that Vince and his assistant were totally professional in how they moved the new set up the elevator and into our condo. I can be a little over the top with my expectations; I never said a word and was very impressed with the care they took handling our set.

We highly recommend ScanDesigns if you are in the market for stylish, up to date and high quality furniture. This location is exceptional. The staff are very professional. The product really sells itself.

Would never consider going anywhere else when we are in the market for additional furnishings.

Thank you Lori!

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andrewn from Burnaby
andrewn from Burnaby
9 reviews Richmond, MO
10/10

Bed and Frame

Very Professional low/no pressure sales, they found the perfect product for our needs (the Della Falls Mattress is exceptional), explained all of the options, and worked with our budget. A class act compared to some stores we have been in, can highly recommend this furniture store to all!

1 of 1 people found this review helpful.
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Lawrence from West Vancouver
Lawrence from West Vancouver
1 review West Vancouver, BC
10/10

Leather Sectional

Spent several weeks searching the Lower Mainland for a "real leather" sectional and ultimately concluded that ScanDesigns (Richmond) offered the best value and selection. Very knowledgeable and patient sales assistance (Joseph) plus fair pricing. Highly recommended if you are looking for "100% real leather", quality construction and contemporary designs.

2 of 2 people found this review helpful.
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Company Response

Hi Lawrence, I just wanted to thank you for the positive review. We are always trying to carry the best products we can and provide service that goes well beyond most furniture retailers. Thanks again and remember please feel free to contact us if you need anything in the future.

Lun Lun
Lun Lun
10 reviews Richmond, BC
10/10

New Sofa

Very good furniture store. People are nice and willing to spend time with customers to answer all questions. A lot of selection with reasonable price. They help me to arrange the best delivery time that fit my schedule as well. Awesome!!

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Vancouver, BC
Vancouver, BC
24 reviews Vancouver, BC
9/10

Purchase of dining table

I purchased a dining table with 4 chairs from Scan Designs. The table is expanable which makes it extremely convenient when there are guests over. The table is modern looking (as it most of the furniture at Scan Designs) and fits my place beautifully.

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Jacqueline Wong in Vancouver
Jacqueline Wong in Vancouver
6 reviews VANCOUVER, BC
8/10

new sofas

ScanDesigns - Quality Home Furnishing
250-475-2233
661 McCallum Rd
Victoria
BC
CANADA

great selection of fabrics and designs. patient sales people as I couldn't decide on colour/style/pattern. delivery was on time as promised. good price points. after 7 years, our sofas still look and feel new. FYI: we ordered our sofas in beige/cream colour and now that we have 3 young boys in the house, the sofas have withstood their bundle of energy, crayola markers, spilled milk. In other words, resilient.

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Vionna in Burnaby
Vionna in Burnaby
6 reviews BURNABY, BC
4/10

Desk

I have shopped around a lot at different furniture stores and I must say the service here isn't quite as satisfactory as others. The staffs are not as attentive and slow. I guess it will be good if you have your mind set already and don't need much service. We bought a desk set from the store. We did a lot of research online and it seems like we were even more knowledgeable on the products than the staffs. However they are the only ones that sells the collection we wanted so we bought from them at the end.

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Company Response

Thanks for your review Vionna. I am sorry you did not have the best experience at our store. We are always looking at ways to improve and our office collection is currently getting revamped as we have just got in a new supplier and are still working on training the staff. Please be sure if you have any after sales questions to let us know and we would be happy to help.

johnny fong in Richmond
johnny fong in Richmond
8 reviews ,
9/10

Bed Frame

Was looking for a bedframe at Scan Design and found one! Was a bit skeptical as the website has something to be desired but I found a nicely built and well priced leather bed frame from Scan Design. THeir showroom is huge and nice spaced and the salesmen there are helpful.

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sarsnake in Vancouver
sarsnake in Vancouver
3 reviews ,
0/10

Sectional sofa

I purchased a sectional couch there in Sept '09. Few months ago I noticed that it started fading from black to orangey-rusty-brown. I called Scandesigns and asked what they can do for me at this point. One of their guys came over to my place to take a look and basically told me that their warranty only covers a year and that there was nothing they could do at this point. He did admit "it was probably the dye in the fabric". OK so far. The conversation turned progressively unprofessional when all of a sudden he started blaming the fading on my cat (?). After I told him that I want to get rid of this couch he told me it still looked OK, and that I could probably put it on Craigslist and get some money for it.

Then he asked "what do you want us to do?" I said that I want some kind of retribution back. The only thing he offered was a discount (didn't say what kind) on my next purchase. Next, when I told him that given the way I have been treated, I don't want to buy anything there, he said that this is one of their lower prices pieces and that more expensive pieces are better quality.

I am not going to add any more detail at this point, but it is clear to me that this place is after one purchase, and once you paid them, they don't care what happens to you next. Ironically, none of the couches I have ever had faded. My last couch from ..gasp IKEA, didn't fade after 5 years in direct sunlight!

They also basically told me that I bought their cheap junk and so bad so sad. By the way the couch cost me $1500, while not top price, it is hardly cheap. And I don't care that some guy from this store thinks it's OK for a 1500 product to change color in 1.5 years. It's not.

Bottom line, if you do like their stuff, research the manufacturer prior to purchasing, because once you made the purchase and something goes wrong, you are on your own and out of money you just spent. This is a one-time purchase place.

EDITED:
One thing I would like to clarify for anyone who is reading this. Yes, materials fade, and corduroy especially fades, I actually like the faded look with one condition: IT STAYS THE SAME COLOR. SO black would fade to dark gray, NOT BROWN.

The company's response below utterly disregarded this even though their guy said that it was "something in the dye" and admitted that spots were a different color. The response not only shows lack of "standing behind your products" but also ignorance towards their customer and all too ready "it's wear and tear" excuse. From all their words below, the bottom line is that according to their logic it's OK to have black couch with rusty brown spots after 1.5 years of use. If you want peace of mind, "buy our warranty". By the way, no warranty information was mentioned to me when I was buying the sectional, so basically, customers whose furniture has defects are on their own after 1.5 years of purchase. 1 year is OK, 1.5 - you are out of luck. I think I would seek my piece of mind elsewhere.

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Company Response

Thanks for posting your review.

ScanDesigns has been in the furniture business for over 35 years and we have a 1 year limited warranty on all items we sell. We explained this over the phone when you first called and even though it was not under warranty as it was over a year and a half we still came out to your home within 4 days to inspect the the sectional to see if there was a defect. In our professional opinion there was nothing defective with the sectional. There was a slight tinge as you described but nothing that is visible in a photo. It was explained that the very slight tinge is due to the wear and tear of the sectional.

We are sorry you did not feel you were treated fairly as we believe our response time shows differently. We take pride in what we sell and how we take care of the after sale as well. Repeat customers have kept us in business for the last 35 years and that could not be done if we did not stand behind our products.

In the future, for any potential customers reading this, we do offer an excellent extended warranty that that covers many issues such as staining, premature fading, and cuts, for 5 years. If the warranty isn't used in the 5 years, then the money paid for the warranty can be used as a credit for a future purchase. So if you have pets, small children or you are likely to be eating and drinking on or near your furniture I would highly recommend an extended warranty for the peace of mind.

Edited, fyi, I am writing this review as I am the person who came to your home. We are not a huge company and feel follow up is important with our customers. We do stand behind our products and in this case there was nothing wrong with your sectional. The change of color as you so put it is the wear and tear of the fabric and is not visible in any photo. We do not tell customers you are out of luck after our one year warranty ends. In your case we came to your home after hours within four days of your phone call to see if there was anything we could do. Again I apologize for your experience and we could not resolve this issue.

Hoolio in Parksville
Hoolio in Parksville
2 reviews Vancouver, BC
10/10

Leather Seciontal

The service at scandesign was exceptional along with the products they had to offer. The tables and sofas were good looking and reasonably priced for the quality. After we placed our order the order arrived on time and the staff were helpful through the entire process.

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