Safe Tech Alarm Systems And Video Surveillance

Alarm Systems
Toronto ON M2N 6A3
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Donna in Calgary
Donna in Calgary
1 review Calgary, AB

Faulty Product, Terrible Service

What can I say about SafeTech; I’ve received nothing but the run around since my alarm system decided to stop working all together sending out false alarms to the monitoring station as well as not detecting opened or closed doors while ‘armed’.
I’ve contacted the company on numerous occasions and was promised calls back but up until this morning (after sending an email to Sean O’Leary; the Owner) did I receive a call back.

Malyk contacted me to say that he’s found a resolution on the issue of my broken panel, “that it needed to be replaced” (it was installed in February 2016) and that generally there would be a charge but they’d do it for “free” due to the issues I’ve had recently and in the past, BUT (of course, yes, there’s always a but) I’d need to agree to ‘renew my contract’ (note; I emailed Malyk about a month ago cancelling my contract in February 2019 as my 3 year term is up; coincidence?)

I refused and told him that this was exactly why I said I wanted to cancel. The lack of responsibility on SafeTech’s part has been unreal.
I requested that they either fix the panel I have as I did purchase the warranty package for situations like this OR take back the system and end my contract 3 months early without any early exit fees. I don’t think that I’m asking for a lot considering I’m not requesting a refund for the collective months that I’ve paid for a service I wasn’t receiving.

Malyk said he’d speak to the Owner regarding our discussion and get back to me today.

I will post the response if/when I receive a call back.

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Company Response

Thank you for reaching out to us regarding your alarm system issue. Technical support has determined that something is interfering with the communication of your wireless detection devices. We can add a repeater to the system or try to install hard wired devices on a new alarm panel. Please contact CS to make the arrangement.
Regards, Sean.