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Alarm Systems
SafeTech Alarm Systems And Video Surveillance
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85%

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Reviews by rating (past 12 months)

Reviews for SafeTech Alarm Systems And Video Surveillance

Average customer rating:
9.5 10 (861 reviews)

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Donna in Calgary
Donna in Calgary
1 review Calgary, AB
0/10

Faulty Product, Terrible Service

What can I say about SafeTech; I’ve received nothing but the run around since my alarm system decided to stop working all together sending out false alarms to the monitoring station as well as not detecting opened or closed doors while ‘armed’.
I’ve contacted the company on numerous occasions and was promised calls back but up until this morning (after sending an email to Sean O’Leary; the Owner) did I receive a call back.

Malyk contacted me to say that he’s found a resolution on the issue of my broken panel, “that it needed to be replaced” (it was installed in February 2016) and that generally there would be a charge but they’d do it for “free” due to the issues I’ve had recently and in the past, BUT (of course, yes, there’s always a but) I’d need to agree to ‘renew my contract’ (note; I emailed Malyk about a month ago cancelling my contract in February 2019 as my 3 year term is up; coincidence?)

I refused and told him that this was exactly why I said I wanted to cancel. The lack of responsibility on SafeTech’s part has been unreal.
I requested that they either fix the panel I have as I did purchase the warranty package for situations like this OR take back the system and end my contract 3 months early without any early exit fees. I don’t think that I’m asking for a lot considering I’m not requesting a refund for the collective months that I’ve paid for a service I wasn’t receiving.

Malyk said he’d speak to the Owner regarding our discussion and get back to me today.

I will post the response if/when I receive a call back.

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Tiana
Tiana
2 reviews Toronto, ON
10/10

Service

Great responsiveness to any alarms signals I had in the past , great customer service and nice and timely service was provided I’ve been with the company for years the past 10 years

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Jim in North York
Jim in North York
1 review Toronto, ON
10/10

Security Installation

Upfront cost fully explained and were able to work with our special circumstances after we moved to a new address. The technician was very knowledgeable and competent. No damage to walls, and a quick installation.

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Company Response

Thank you Jim, we do offer flexible plans and services. We work hard to ensure the needs of clients are addressed in a timely fashion if possible. Sean O'Leary, SafeTech President.

Raymond in Edmonton
Raymond in Edmonton
1 review Edmonton, AB
10/10

Security System Removal and Install

I have been using Safetech for our house alarm for the past 4 years. I had recently moved from one house to another and the transition in removing our old alarm system from our old house and installing a new system at our new house was professional handled. The installation team had a quick response to our request and was very accommodating.

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Company Response

Great to hear your move of the alarm system went well, we try our best to make it as accommodating as possible.

ROSE  from Newmarket
ROSE from Newmarket
1 review Vaughan, ON
10/10

Safe Tch Alarm

I found Safe Tech to be very efficient in a timely manner with professional workmanship. Dealing with Malik was a complete pleasure. He took the time to explain everything in great detail Thank you Safe Tech for the peace of mind... We definitely recommend Safe Tech. Thank you.

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Company Response

It was our pleasure to deal with you Rose. Enjoy your peace of mind knowing that we are always there to protect your home.

Private User
Private User
Private User reviews Markham, ON
10/10

Alarm Systems

I have been with SafeTech for over five years.
Whenever there is a question or concern, our customer service associate - Malik always addresses it in an efficient manner that ends with a positive outcome.
With this kind of professionalism, I plan on being with SafeTech for many years to come.

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Company Response

Thank you for your feedback, Malik is very pleased with your comments.

Private User
Private User
Private User reviews Toronto, ON
10/10

SafeTech home security

After many years with an "international" security company for unknown reasons they failed to reply to any requests we had made for advice or even how to add an upgrade to our existing system. Monthly payments continued to be withdrawn from our bank account. Exasperated, we finally sought out other security providers and chose a local company SafeTech. The changeover went smoothly thanks to the company's friendly and knowledgeable technician. We now look forward to our future security needs being supplied by SafeTech.

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Company Response

We take pride in providing the best service in the market, we will do our best to meet your expectation in the future as well.

SLondon
SLondon
1 review Toronto, ON
10/10

Home Alarm System

We hired Safetech to install a wired alarm system in our home. Sharon demonstrated excellent customer service by making sure to understand our objectives and providing insightful feedback to our questions. Andrew did a fantastic job installing the alarm system - everything works perfectly and now our home feels protected!

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Company Response

Sharon and Andrew are very happy with your feedback. Thank you.

Close in North York
Close in North York
1 review Toronto, ON
10/10

Excellent customer service

We have two retail stores using safetech alarm service over 14 year. We are closing one of the stores by the end of this month . I called safe tech a couple of weeks ago talking to a man about closing, he didn’t say anything about our closing instead keeping ask me to pass safetech information to the new tenant whom I don’t even know. And told me sending an email about time we will stop using the service. Till today no response.
I called again Tuesday morning, Sharon made everything so smooth and easy! Her customer service is excellent!

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Company Response

Thank you for your feedback.

Reno-addict in Markham
Reno-addict in Markham
12 reviews Markham, ON
10/10

Home Camera and Alarm System

I brought in SafeTech several years ago to handle our office alarm system which they did very competently. It made good sense for us to have them come in and take care of our home system as well. A competent, efficient job by a very courteous and reliable company.

Thanks to Brant and SafeTech!

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Company Response

Thanks for using SafeTech at both your business and home. Much appreciated!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about SafeTech Alarm Systems And Video Surveillance

By strategically locating devices designed to detect intrusion, Safetech's acquired a unique ability to successfully protect both people and property. By blending together different security technologies and procedures we achieve the highest security standard possible with the lowest “rate of loss” among our clients in the industry.

Only by taking a comprehensive integrated security approach to the needs of our clients can the best results be achieved. For instance, statistically adding an alarm will reduce a chance of a ‘break and enter’ by 10x when compared with a home that has no alarm system. However, if you combine one or more surveillance tools together, such as an alarm system combined with video surveillance cameras, your chance of a ‘break and enter’ is reduced by 40x when compared with an unprotected property.

Furthermore, even if you do end up being a victim of a ‘break and enter’ the amount of property stolen is 50% less than it would be if the premise only had an alarm system. Compare this to a property that has little or no protection (no alarm or video cameras) the savings are even greater, with a total 80% reduction in loss of property value. Therefore, security surveillance tools work even better when used in tandem to prevent property loss and are a very effective way of deterring and reducing crime.

Good Protection Starts with Good Design

Safetech loss prevention advisors are trained to ensure clients receive proper security coverage using the significant arsenal of security tools and techniques they have at their disposal.

An advisor will begin first by having a detailed discussion with our potential clients to determine their specific application and security needs. Once an advisor is satisfied that they have an understanding of the clients needs a security solution will be recommended. There is absolutely ‘no obligation’ to follow any recommendation given and there is no charge for our security evaluation.

Good protection may start with good design but it can only be maintained with good monitoring and management procedures.Most people think that a 24 hour monitoring station exists solely to respond to emergency signals. However, equally important is the need to respond to no signals when one is expected, or to trouble signals coming from the control panel.

A trouble condition may arise when a client’s alarm panel fails to send its scheduled weekly test signal to the monitoring station, or, if it sends a signal indicating that the power has failed or the back up battery is low. “How quickly a security company deciphers and responds to these conditions is a true measure of the quality of their service”.

Sean O’Leary – President of Safetech Inc.

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CATEGORIES
Alarm Systems, Locks & Locksmiths, and Home Automation
PRODUCTS
DSC and Honeywell Brand Home and Business Alarm Systems, Security Cameras, CCTV, DVR, Window Bars, Access Control, and much more, GSM 3070. GSM 3060, GSM 2065, DSC 1616, DSC 1832, DSC 1864
SERVICES
Burglar, Fire & Flood Alarm Monitoring, Installation of Surveillance Cameras & Recorders, Card Access Control Systems, Article Surveillance Tags, Area Wide RFID, GPS Tracking, Medical Alarm (Personal Emergency Response Systems, Window Film, Window Bars & Gates, Security Keys, Door & Window Locks, Security Signs, Security Guards, Convex Mirrors, Computer Cages, Security Cable, Client / Employee Training, Fencing,Alarms, Security Systems, Surveillance Cameras, Alarm Systems, Security Cameras, Access Control, Security Alarm Systems, Smoke Detectors, Wireless Cameras, Video Surveillance, Home Security Systems, Fire Alarms, CCTV Cameras, Business Security, Home Alarm Systems, Home Alarms, Alarm Toronto, Burglar Alarm Systems, Guards, Bodyguard, Security Guard, Security Services, Private Investigator, Emergency Response, Office Security, Loss Prevention, Guard Dogs, Private Security, Event Security, Corporate Security, Security Guard Toronto, Mall Security, Security Guards Toronto, Security Guard Companies, Private Security Guards, Bodyguarding, Medical Bracelets, 24 hour monitoring, Digital video cameras, Fire alarms, Private Guards, security doors, security locks, locksmith, reinforcement door frames, door reinforcement, locks, alarms & video surveillance, Brampton home alarms, Burlington home alarms, Cambridge home alarms, Guelph home alarms, Hamilton home alarms, Kingston home alarms, Kitchener home alarms, London home alarms, Markham home alarms, Mississauga home alarms, Niagara home alarms, Oakville home alarms, Oshawa home alarms, Ottawa home alarms, Richmond Hill home alarms, St. Catharines home alarms, Sudbury home alarms, Thunder Bay home alarms Toronto home alarms, Vaughan home alarms, Waterloo home alarms, Windsor home alarms, Airdrie home alarms, Calgary home alarms, Edmonton home alarms, Red Deer home alarms, Vernon home alarms, New Westminster home alarms, Phoenix home alarms, Kelowna home alarms, West Palm Beach home alarms, Vancouver home alarms
BRANDS
DSC, General Electric, Honeywell. Paradox, GSM, ADEMCO, etc.
STYLES
Combining different security solutions together to achieve the 'highest rate of loss' in the industry.
SPECIALITIES
Free alarm installations, HD security cameras, uniformed security guards, card access, fire alarms, medical alarms, window bars and gates, security guard service and home automation (smart homes).
WEBSITE
http://www.safetechalarms.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
44
RETURN POLICY
One year parts and labour warranty or three year parts and labour extended warranty.
PAYMENT METHOD
Cheque, Visa, MasterCard, American Express, Pre-authorized Payment Plan
LICENSES
Security Guard License No. 10820898ULC Listed Commercial Type Alarm Systems
MEMBERSHIPS
Canadian Alarm and Security Association, Underwriters Laboratories of Canada, GTHBA (Builders As
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year parts and labour, Extended 3 year parts and labour
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