I went to the store after reading the lady's negative review. Knowing the truth about the lady what she did to them was pretty disgusting. She purhased a rug knowing that it was a final sale. she loved it. A week later she came back with the rug with wine stains for return. I wonder if this lady has any self respect. They still took the rug and gave her full refund. She was abusive and ill mannered. Anyway, these guys are great. They r honest. They have the best prices. They give you the best customer service. I am going there again for next rug purchase.