Rosedale Snow Removal

I was looking up the phone number to renew my service with rosedale this year, and came across this site. I can't believe what I am reading, some of this makes no sense. for instance, every time I have had to call, i am able to speak to someone immediately, usually the office manager (think his name is bruce). and the very few times i didn't get an answer i left a message and either him or someone else would call me back fairly quickly. i've used these guys for snow removal for about 8 years, and it's been good enough that i won't consider switching to another company.