Unfortunately I must say that I'm less than impressed whenever I visit this store. The service leaves a lot to be desired. There are exceptions but most staff seems very disinterested in the performance of their duties, have little product knowledge and are often not familiar with exactly where certain products can be found within the store. A little smile once in while (not pasted on!) would go a long way as well. I've been around long enough to remember when Rona used to be Beaver Lumber and it wasn't much better then. The only reason why I go there at all is their location which is relatively close to my home.