Surrey
We ordered a bed that they said would arrive in 4-6 weeks. Five weeks later we found out the bed isn't available, but only because we called to check. They did not contact us.
Now we're trying to get a refund per the terms of their sales contract, but they just keep saying 'you'll get it tomorrow' and telling us the only person who can help us is 'Kal', who never answers calls or calls when store staff say he will. It's been weeks.
Yesterday a new person called who claims to be 'responsible for the money'. She said they can't refund us now because they don't have the funds, but they will in a few days. She also said we shouldn't be frustrated because 'things happen', this is 'normal for the industry' and this is 'how business works'.
- Approximate cost of services:
- $2,800.00
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