I contracted Roma Fencing as they have been in the business for many years and I felt that if there were any issues they would be corrected.
I've been communicating for over a year with the sales person to get all imperfections corrected and have had NO results corrected as of April 27th, 2013. On April 27th, 2013 I sent an email to the president of the company along with pictures of the issues and I still have not heard back from him regarding all of my complaints.
This company just wants to charge you for a service that I could have received for half their price with the same shoddy results.
Do not use this company for wood fencing & gates. The staff that they sent out to install the wood fencing did not take off the labels on the bottom of the wood. When they poured the cement for the posts they poured above the ground level and I had to cut my patio pavers to accommodate their horrible install. The gate has become warped numerous times & the latch has broken twice. They replaced the latch with the same type of hollow latch when I clearly instructed a solid latch.
Due to the latch issues I could not close my gate in the winter as it was warped & or the latch was cracked in half.
I also purchased from this company a new product which was decorative fencing. The crew had to level my fence line and did not remove the huge mound of dirt. I had many issues with the color of the product and felt that if they realized that this color was going to be an issue that they should not have offered it. This color is now off their list as the color varies from panel to panel.
The look of the decorative fencing is absolutely beautiful but I would only recommend that they sell this fence color in a light grey or a color close as possible to the cement tint. I'm also have an issue with the install of the gate that they installed for my cement fence. I cannot open the keyed gate at all and have tried numerous times to get this company out to correct this issue with NO RESPONSE!
I'm so sick of their lack of customer service that I will be contacting the Better Business Bureau to lay a complaint as well as sending a registered letter to the owner of the company since he refuses to answer my email. I also have not heard one word back from the sales person.
I did receive a response back from the company, I contacted them & never heard back from them.
Recently in 2015 I saw a review on Homestars that this company guaranteed their decorative fencing for 10 years. As the stain on the concrete fencing was slowly being removed due to weather conditions I contacted the Sales Person in the ad. This is the same person who I contacted 2 years ago. After a few emails back & forth asking for information on the sales order & the name of the sales person who sold the contract they refuse to return any further emails & honor any guarantee.
DO NOT USE THIS COMPANY AS THEY ONLY WANT YOUR MONEY & DO NOT HONOUR THEIR WORK!
- Company Response
I'm sorry to ready about your unfortunate experience with our installation team. We have a full warranty procedure and all of them are brought to my attention. I'm not sure why I haven't seen yours, but will surely speak to you regarding this should you wish to send me your paperwork and discuss your issues with the fence project. It is not common for a project issue to escalate to the President without being addressed. I'm not sure what exactly was installed on your property or what was charged in labour, but I will say a few things based on what I've read. Wood fence and gates typically warp, split and crack. Common for mother nature products. Fences will typically not rot or get eaten by termites. That is the only warranty with wood fencing. For that reason, when boards twist due to moisture and heat, it will cause issues with gates opening and closing. Normally only minor fitting adjustments are required to remedy this. Dirt is normally removed upon request and it is noted on our contracts. Having said that, I'd need more details to be clear on what happened with the dirt removal. Ornamental iron systems have a 10 year Limited Warranty, and we are happy to look at your fencing and recoat it if necessary.
Feel free to contact me with any further concerns. firstname.lastname@example.org
Director of Purchasing & Sales
Roma Fence Group of Companies