After reviewing a number of companies, I settled on Roger's Security. for a total overhaul and upgrade of our 25 year old alarm system. I liked the small size of the company, the personal involvement of the owners in answering my many questions, and the very deep knowledge they demonstrated. Many competitors were quickly stumped, with sales execs needing to go and check (or in some cases, giving incorrect information).
Once the project got underway, the value of Roger's Security really became apparent. Our system and setup are extremely complex (more then 70 zones!), with wiring not always being logical. The installation team were amazing - technical wizards, yet polite, friendly and patient in answering questions. Their work was spotless and of high quality - our new panel is clean and well organized (not the case previously). Final programming and configuration was carried out by Roger, the company's owner. Again, hugely professional and knowledgeable - and able to quickly come up with creative solutions for the special customization we requested.
Once completed, everything worked perfectly. And cream on the cake - there were no hidden extra charges - we were billed precisely what we had been quoted (not the case, I understand, with some of the competitors in this space).
I rarely get over enthused about contractors - but in this case, I cannot recommend Roger's Security highly enough.