I purchased a home that had a pool that Robcon Pools had refurbished. New liner, filter, return lines etc. approximately $10,000 worth of work.
I called Robcon to open the pool . I had to use this company in order to maintain the warranty on the work done.
What a disaster!! They drained off the winter cover and flooded my back yard
and that of three other neighbours . I
asked why not drain to the street, their answer was the previous owner did not mind. Well I just spent 500 landscaping the rear of my yard only for them to destroy it in seconds.
I was not present for the whole opening and when they claimed they were done I noticed one of the pool lights dangling in the water. The service guy put it back in place and said that was the way this light was and not to touch it. I noticed the winter cover rolled up and placed to one side. I was told just to put it away and all was fine.
The pool ladder was in crooked and again I was told this is how it goes.
When the service guys found out I was paying by cheque and not cash they became visibly upset and just left.
Thinking something was just not right, I unrolled the winter cover only to see several holes in it. It appeared to be chemical burns.
I called Robcon and they reluctantly sent out another service tech.
This tech repaired the light, put the ladder in correctly and examined the winter cover. He concurred that it was a chemical burn and took the cover away.
I was told they would replace the cover and I could pay the bill once the new cover arrived.
Low and behold I get an email from Robcon saying they will not replace the winter cover and no longer want to do business with me. Now I have to go to court to recover my damages.
Do yourself a favour and don't use Robcon to service your pool.