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65%

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Reviews for Revision Custom Home Renovations

Average customer rating:
6.2 10 (9 reviews)

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cary in Vancouver
cary in Vancouver
1 review Vancouver, BC
10/10

good contractor with great results

We hired Revision for a major whole-house renovation that includes design, demolition, and construction. The entire process took about 1 year to complete, which was a little longer than originally expected, but in the end, Revision did a really good job in putting everything together and presenting us a dream home we have always wanted. I would like to praise in particular the tile, kitchen cabinet, countertop, plumbing, flooring and railing trades that Revision brought to finish the project. They did an absolutely amazing job during and even after the project completion. Our home is also the finalists in 2 categories of 2018 Georgie home reno awards:best kitchen reno and best home reno. We feel very proud in our achievement with Revision!

In terms of cost, we were over the original budget but most of this was caused by us selecting the more expensive finish instead of the medium-range finish included in the budget. In terms of labor cost overage, which was caused by trades making mistakes here and there, I would just talk to Todd the owner to discuss the overage and if reasonable, he would credit back a portion of the overage. This is really nice.

Todd the owner is very nice and reasonable to work with and he will always want to make his customer happy. We are particularly happy about his after-project service; he is there to make sure we are happy after moving in and will arrange trades to come back again to fix the deficiencies without extra charges.

Overall we are happy with Revision and their work, we would also like to point out some of the things that we don’t like during the period of the project.

1)The design process took too long to finish: Out of the 1 year project period, 8 months were spent on design, getting permit, and finish selection, because the designer assigned to us was overwhelmed with too many tasks

2) Both designer and project manager quit the job before the project was finished. I understand their reasons but this created a big headache for us. Although Todd immediately found the replacements but it would still take us a great deal of time to re-communicate every detail to the new designer and project manager. We, as clients, have to be really on top of all communications to ensure successful project execution

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Sara Bailey in Vancouver
Sara Bailey in Vancouver
1 review Vancouver, BC
10/10

Kitchen Renovation

Everyone in the office is efficient and friendly. They really listen to the needs and wants of the customer and make it happen. The end results are amazing and done in a timely fashion. I would definitely recommend them.

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Albert from UPPER RAWDON
Albert from UPPER RAWDON
1 review Vancouver, BC
10/10

Whole Home Renovation

Professional and very organized. Appreciated their turkey service and transparency. Their design services was thorough and creative. Communication and organization from project manager was excellent. I think my home will be an award winner

0 of 1 people found this review helpful.
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Company Response

Thank you for the great review Albert!!! It was great to work with you!!! Enjoy your new space.

Susan from Vancouver
Susan from Vancouver
1 review Vancouver, BC
0/10

Home Renovation

We hired reVISION to do our home renovation. In the contract they have stated it would take approximately 4 months, we are now into our 8th month and the renovation is still not complete. There is a major lack of trade management which cause schedule delays, switched project manager half way through project, book keeping and accounting is messy and unclear, and budget is not accurately costed which led to MAJOR budget overruns. Do not recommend unless you want to waste both your time and money.

1 of 2 people found this review helpful.
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Company Response

It is unfortunate this young couple feels this way. IN EXCESS OF $30,000 IN SAVINGS was provided to the clients through reVISION’s expertise and supplier/subtrade relationships. Due to the clients wanting to save money they elected to stay in the home to avoid living out expenses hence splitting the project into two phases rather than one which significantly extended the timeline. Due to numerous late payments the project had to be stopped until payments were caught up to date. The clients credit card also declined on over 60% of the required payments. reVISION was very accommodating during the clients numerous payment challenges by keeping the project moving forward until the payments were caught up to date.

In order to minimize any unforeseen items during construction we did exploratory work before construction started which was limited to the fact that the clients were living in the home during this phase and a good portion of the drywall also contained asbestos which limited the areas we could discover unforeseen items before starting construction and provide the clients with an even more accurate budget. During the initial exploratory work we did discover some unforeseen items which the clients were informed about.

The clients elected to hire some of their own sub trades / suppliers which further delayed the project and caused damage to the finished materials that had been completed already.

With reVISION’s in-depth "On-Boarding" process by educating our clients on the renovation process well before the project starts; the clients were made aware of potential unforeseen items and their potential impact to the costs and schedule. During the
On-Boarding process the clients were shown (by an example) of how our bookkeeping process functioned and they understood it at that time. Our bookeeping process is very clear so that our clients are provided with an updated budget each week along with transparent supporting documentation to review and discuss.

Daniela in Coquitlam
Daniela in Coquitlam
3 reviews Coquitlam, BC
8/10

Renovation

Good quality workmanship. Great communication and working timelines under difficult circumstances. It is rare to find a company with such great integrity & amazing result in the end result. I have recommended them & will continue to

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Blair  from Vancouver
Blair from Vancouver
2 reviews Vancouver, BC
8/10

Family Home

Revision was excellent and I would recommend them. 50% of our house went down to the studs. They finished on time. The estimate at the start was a bit light but Todd was very fair and it was addressed. Todd was very professional throughout. Rick the project manager was very responsive and we felt he did a very good job at managing the trades. The on-line project schedule wasn't maintained which was a shame and meant I had to track the status by way of asking Rick. All trades worked hard did a quality job, except the framers who did the internal walls. Their quality could have been better. Rick stepped up to address it in the end. Top trades were Jarred (plumbing), Bajan (carpenter), Joe (tile...slow but excellent), father and son drywallers, Scott (hardwood floors), Brian and Wayne (electricians). Our designer, Kirsten, was brilliant. Emma who did the accounts was very efficient. In the end a great result and a home we are proud of.

1 of 1 people found this review helpful.
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Peter False Creek
Peter False Creek
1 review Vancouver, BC
8/10

Kitchen Renovation

reVISION turned our home into our dream! From the design stage to the final details including the "open book" financial disclosure made us feel very comfortable. Walking through our renovation, with the project manager, at various stages of the project helped educate us on what products were being installed. The constant communication through email, site visits and phone calls were a joy to recieve. We would recommend reVISION to anyone.

1 of 1 people found this review helpful.
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Andrew in South Granville
Andrew in South Granville
1 review Vancouver, BC

First Review

1/10

Two bathrooms (gut and renew), move walls, etc.

We hired Revision as the general contractor to complete a reno on our condo that included update of two bathrroms, moving walls to make more efficient use of space, with associated electrical, plumbing, etc.

One key understanding of the agreement was that a working bathroom would be complete within 4 weeks (to allow us to return and stop paying for temporary accomodation). A working bathroom was complete in 11 weeks, and it is obvious that Revision never had any intention of meeting the original committment. No excuse was offered for their failure to perform (other than incompetence) - they never claimed client interference, unforeseeable problems, etc. Based on this, I would not trust any representation made by Revision.

Revision takes no ownership of the budget, and was unable to compare ongoing costs to establish the final estimate to complete. This resulted in ever changing estimates of the final cost. The final cost ended up being 60% higher than the initial estimate. Of course Revision claimed that this was due to "client selections", but in fact it was established (and not disputed by Revision) that the majority of the overruns were due to poor estimating by revision and poor execution.

In summary - I would not use Revision again, nor would I recommend them to anyone. The two most critical roles of a general contractor are to control budget and schedule, and in our case, Revision failed completely at both.

3 of 4 people found this review helpful.
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Company Response

We have recently become a client of Homestars and just became aware of this review. We have never done any work for an Andrew that lives in South Granville. Please have this review removed. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Revision Custom Home Renovations

reVISION Custom Home Renovations has been providing award-winning Greater Vancouver home renovations and home building services for over 15 years. The building of quality renovations is in our blood. Today, the principal owners of the company, Todd Senft, Kevin Parenteau and his team of dedicated professionals, brings the tenets of ...
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