When I spoke with Jen at Reliable Pest Control, she was very responsive to my concerns. She explained the process and procedure to me, and John was booked to visit my home. John exhibited impeccable customer-service skills. A great listener, he was patient, skilled and undertook a thorough assessment of the property before climbing up on top of the roof to put a one-way exit up there, in addition to patching holes on his first visit and on a second visit. He has great interpersonal skills and was wonderful speaking with my mother, whose first language isn't English, in addition to interacting with our roofer and a neighbour. Three days following his second visit, I no longer hear squirrels frolicking above. I also really appreciate the follow-up call by another staff member at Reliable Pest Control to ensure our issue had been resolved. In addition to being reliable by coming on time, the service was also effective. I'm grateful for the great job they did and we appreciate their hard-work and dedication! I'm now ready to get my roof redone!