Reilly Lock Ltd

Locks & Locksmiths
1120 Caledonia Rd, Suite 12 Toronto ON M6A 2W9
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61%

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Reviews by rating (past 12 months)

Reviews for Reilly Lock Ltd

Average customer rating:
6.5 10 (6 reviews)

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John F in Toronto
John F in Toronto
1 review Toronto, ON
0/10

Security System Install

I purchased a camera security system and I had it installed by a Reilly tech. Two weeks after the install one of the cameras stopped working. I made an appointment to have the camera replaced and they tried to bill me for the replacement even though it was still under a 30 day warranty.

When the Reilly tech replaced the camera he drilled an additional hole in our house and then left the old hole wide open. He did not even bother to fill the hole. You cannot leave a hole in someone's house. There was no need to drill a second hole. The new camera should have gone directly over the existing hole.

The video recorder is very frustrating to use. If you do not login to the recorder after 3 months it resets your password and locks you out. The only way to unlock it is to book an appointment for a Reilly Tech to visit your home which costs money.

This company does not stand behind the products they sell. Very poor customer service.

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Chris
Chris
3 reviews Toronto, ON
10/10

Installed custom security plate and deadbolts

I originally wanted to order a custom security plate for our new door frame. However after watching a few videos on the internet I began to realized how useless most deadbolt locks are. Reilly sells high security Medeco locks. Rob from Reilly did the installation and he was fantastic! He cares deeply about the installation process and is very skilled and knowledgable. Although the cost was high this was a one time job that I'm very proud of. Rob is the Rolls Royce of locksmiths!

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Troy from Troyville
Troy from Troyville
17 reviews Toronto, ON

First Review

10/10

Purchase and Installation

For several years I have been an appreciative Reilly's customer when purchasing Medico locks and keys. Because they had always been credible and decent, I was delighted that they were able to supply the security system I required. My contact with Reilly's Ohad was so exceptional that I wrote a letter of thanks to Reilly's owner Mr Carmine Panaro. Yesterday Anthony came especially for an onsite inspection of my property in advance of the installation. Today the installation took place. After processing the card payment I was shocked and disappointed to find that the amount paid was more than double of what was anticipated. An omission of the actual price had occurred and neither of the two people present or Anthony made any attempt to blame me. The obvious solution for me was to downgrade the security system. It seemed clear that either the firm or myself would loose hundreds of dollars by this error. Price negotiations were thoughtful and considerate and a compromise was soon reached. The installed security system was kept at an exceptionally low price. While every person loves a bargain, I feel absolutely awful that Reilly lost substantially on my purchase. They are a firm of excellence in ability and have proved to have the highest level of integrity. Thank you Reilly, a firm that I recommend with honour!!!

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Barbra in North york
Barbra in North york
8 reviews North York, ON

First Review

6/10

Locks replaced

Had Reilly install some protective locks on my French doors in my kitchen. Had someone come and give me a quote which was reasonable. Had to call them back several times as the screws were constantly loosening. Finally Mark the installer came back and screwed the door from the outside which does not look that great. They tried to charge me another $150 and I refused to pay given it was their fault.

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