Asked for a solar blanket to be ordered and installed about a month ago. The charge or the solar blanket including installation is approximately $365.00. A month passed without the solar blanket being installed. In addition, there were numerous promises to call me to have it installed but not once did they call me back. I finally had to call them for the fifth time and was told that they don't know when they would be installing it since they were busy with pool openings and other jobs. They also used COVID as an excuse even though I placed my order a month ago. I guess they value money more than the clients. Given that I had ordered this item about a month ago, they should have honoured their commitment to get this installed. Instead it was excuses after excuses. Their customer service is terrible and the folks that answer the phones provide next to little information. I did not find them helpful in the least. I had heard other negative comments from other folks but though I would give them a try. Well I guess that that the negative comments were well deserved. I would never do business with them as they clearly have to no commitment to their clients and will put a precedence on the jobs that are going to put the most money in their pockets. Find a company that is more reliable and has actual follow through.
- Approximate cost of services:
- $365.00