Adt Protectron - Out of Business

I've been a customer for 17 years. A year ago I had windows replaced and Protectron put the contacts right on the fames themselves so everyone can see. A contact fell off last week. Had it replaced yesterday and the guy cracked my new window while screwing in the contact. The he reset my disarm password so that when I went to disarm the alarm this morning, I couldn't. Had to set off the alarm to get to the power box and eventually had to shut off the breaker to get it to stop. I'm done with them. They've been so awful in the past couple of years. They actually tried to charge me for electrical tape used by one of their technicians.

Had a home security system installed in Dec. 2013. In June 2014 the key pad is DEAD DEAD DEAD! Called in for service and they called me back more than 72 hrs. later to schedule a technician to come out. Technician would not be there for another 3 days! Kind of defeats the purpose of a home security system don't you think? Talking to their CSRs is like talking to a ROBOT typically found in a call centre. No problem solving ability at all - ZERO! Will move to another company at renewal time.

Protectron is awful once they get your signed up for a contract and you have to move or cancel a service. I spoke with two guys on the phone and their attitude is appalling. Since cancellation was costing the same as if I continued the term, I thought I could just pay monthly. They tried to force me to pay for all of it in one bill instead of letting me continue month to month.

They provided alarm service to my home, we had issues with equipment that they couldn't fix or provide answers as to why there was issues. We sold our home and the buyers wanted to take over the contract so we were told that we would be relieved from the contract and the new owners would take over the payments but what we weren't told is that the buyers have an out clause so they could back out of the contract at anytime and we would be responsible for paying the remainder of the contract, even if it was 3 months after they took over. We found this out after the fact and they had no intention of informing us to say the buyers no longer wanted the service and we were going to be charged. Trying to talk to anyone there is impossible and when we did finally talk to someone we were told how much to cancel the contract now we have a bill for over triple the amount they told us for breach of contract and again can't get a hold of anyone. Never has a security company have so many answering machines.

The absolute worst. They installed an alarm in our store that failed us twice on 2 separate break-ins. I am going to make it my personal mission to advise as many people as possible against this company.

Booked a tech to come in as the alarm does not work anymore. Did not come in and no follow up. Asked for a discussion on upgrade on a seperate call, they schedule it but never heard from them. They finally call for billing inquires and I asked about the tech and upgrade call, they said it's my responsibility to call them and tell them I am home after waiting all night. Rude customer service and billing department. Will cancel the service from them asap.

Since I wrote this review, I have have excellent service from Reliance Protrectron. It seems as though they have made a major effort at serving the client. In light of this I need to say that the time to see if a company is worth your business is when something is wrong and they respond................System down. Promised service call, 3 times no show, no return phone calls, and waiting on line 15 minutes and more. No supervisors, & no help. Cancelled service. 10 yr client.

I have been with this company for almost 9 years. Never had any problems until I was moving and wanted to cancel the service. The company refuses to provide any written documentation indicating that I have cancelled and just keeps withdrawing from my account. When I called customer service they would just give me the run around and state their supervised would contact me to sort it out...they never did. I ended up having to talk to my bank and have the charges refused. This company is a disgrace!!!

Reliance Protectron bought out my account from another service provider, immediately. doctored the original contract and tried to bill me for the equipment that I owned as rental. I pointed out that the equipment was purchased and installed by myself when the home was built. The original contract was paid to monitor only. The transferred contract was amended by RP and had two diffent colours of ink whre mine was all in black ink. Took trhee months to sort the matter. the matter was corrected only after I supplied my copy that was indeed different.