I have been paying this security alarm company for over 4 years, and when my house got robbed, the alarm did not work! The technician came in that evening and was at my home for 2 hours and he agrees it's not working, and he could not figure out how to get it working. This was earlier this week...my alarm is still not working!!! What's the point of getting security from ADT Protrectron when the system does not work when one's house is broken into and robbed!
To be clear, I engaged the alarm before going to work that morning, the lights were red to indicate that the alarm was engaged, and the technician did confirm the alarm was engaged. By not working I mean that the alarm did not detect someone broke the door down my house, entered my house and robbed it, and the alarm did not alert the monitoring station of this break in, when it is supposed to.
- Approximate cost of services:
- $1,440.00
- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you