Was very happy when was Reliance Protectron. Now customer service very poor. Man on phone told me he "had unlimited things to do" and could not help me. Supervisor would call me in 24-48 hours!! System malfunctioning; we are going out of town & need fixed as 2 door sensors keep saying doors are open (will trigger alarm). Spent almost 1 hour on hold before speaking to unhelpful customer rep.
Will be looking for another alarm company.
- Approximate cost of services:
- $20,002,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Jan in King City, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to communication@protectron.com subject HOMESTARS and we will contact you. Thank you