In 2009, Pro-Master (as they were then known) installed 2 3/4 HP garage door openers at our new home. I was impressed with everything from my initial phone call to the installation. The technician was very friendly and helpful. Fast-forward to 2013 when the name of the company is now Dormaster, and it was a different experience altogether. I was having an issue where the door would not close so I called them to take a look. I thought maybe the "eyes" were misaligned and it would be an easy fix. Instead, 2 technicians showed up and told me the springs (on both doors, not just the one I had called about) were about to break, the doors were not balanced and the cables were rusted and needed replacement. They quoted me an overhaul at $800+ and asked for a deposit of about half the amount. I told them I didn't have that kind of money around the house and I would have to discuss with my husband. They said they would wait while I did this. I said he was sleeping as he worked nights. They were intimidating and a bit pushy but I figure they work on commission. I paid for the service call even though they didn't do anything and I had told them so. I received a follow-up call about a week later to ask how the service visit went. I said "it's funny that you called" and explained the situation. He said he would talk to them. I received another follow-up call about a week after the first call and reminded him of the situation. I said I want to seek a second opinion as it is my right. Needless to say I won't be doing business with them again. I called one of their better-known competitors who was very straight-forward and honest with me and gave me a better (and cheaper) estimate and idea of the kinds of repairs and maintenance to expect and what to do for certain problems.