Platinum Pro-Claim Restoration

Our strata called the company and they were prompt in coming to our house after the Halloween chaos at 8:30pm and were finished at 9:00pm for the assessment of the damage. Check everything except the ceiling as it is so high and they don't have a ladder or scaffolding. They installed the noisy dehumidifier running for 48 hours as they said they will come back after 2 days. They came back for re-assessment without the ladder or the scaffolding. My son was absent from work the whole day to see them and they were only there for less than 30 minutes. How will they find the root cause of the problem. Where is the leak? Every time it rains, there is water dripping from our ceiling going down the stairs and walls. Will I be absent from work and nothing happens to fix the problem. I saw one of the reviews and getting worried about the restoration of the ceiling and walls when they cut it out. I hope this will not happen to our house as it has just been repainted a month ago. I wish my rating for the company will go up to 5 after all has been done.