We had a sewer backup in our basement back in mid-January this year. It happened late Sunday afternoon. The damage was confined to the bathroom, a storage room and part of the TV room. After we phoned our insurance company to report our situation, they told us that 2-3 restoration companies may be calling us to come and assess the situation. Platinum Pro-claim was the first company to call us the next day. TJ, the Pro-claim project manager, actually came to our house at the same time as the insurance adjuster to assess the damage. He was able to take moisture readings around the basement and take physical measurements of the affected area. Before leaving, TJ explained to us what all needs to be done and how long it might take. That same afternoon a Pro-claim serviceman came to rip up and remove the affected carpet and did some disinfecting. A moving crew came a couple of days later and took to storage all the furniture from the affected area so that the restoration crew could remove the contaminated flooring and walls, clean up the damage, and begin to restore the affected area. We want to say that Pro-claim contractors did a very professional job. Throughout the restoration process, from start to finish, Pro-claim kept us informed as to when the crew would be coming to do work and what work would be done. Pro-claim was also able to accommodate our request for some upgrades as well - such as replacing the carpet with vinyl plank (with us paying for the difference in cost). The restoration job was completed in the time frame that TJ gave us. We are very happy with the final restoration work and would not hesitate to recommend Pro-claim to anyone who may need restoration work.
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