My family would like to thank the team at Platinum Pro Claim Restoration (PPCR) for the excellent service provided to repair our fire damaged home. There was fire damage to the top floor and in the roof. PPCR was involved in both the emergency cleanup and restoration phases.
We are very happy with Winny, our principle project manager. I am impressed with her ability to manage all aspects of the project from cleanup, framing, flooring, plumbing, electrical, roofing, etc. Kudos to PPCR’s extended team and others for supporting us. One clear example of exceptional service is that at the final stages of the project, the original roofing contractor bailed on the project in which the scope of work was already approved by the insurance company. Within a couple of weeks, PPCR was able to obtain approval from insurance for another roofing contractor to deliver the same scope of work ensuring continuity of the project. This was not easy as we are using a new composite roofing material in which not a lot of roofing contractors have experience with.
During the restoration, we also ended up relocating to three temporary locations (hotel, townhouse, detached house), and recently moved back to our home. During the entire time, we had contents spread out in three separate locations: some at our fire damaged house, some in storage at PPCR’s Richmond location, and some that came along with us to each of the three temporary locations. We are very appreciative of Lyne and the rest of PPCR's contents team to ensure a very smooth transition each time we moved. The contents team was very accommodating such as the time we had to pull contents from PPCR’s storage to retrieve some of our critical items. We ended up having to pull all 50+ boxes from the container in order to look through each box. The team also did an exceptional job of cleaning our home especially after months of being away and dust accumulated from construction.
Thanks to the Platinum Pro Claim team, you all did a wonderful job!