Priority Plumbing

I had had a good experience with Priority in the past, so when our main water line broke we called them up. They did a great job...no complaints there. But they convinced us to sign up for their monthly protection program. Then they harassed my husband with incessant phone calls at work (where he can't answer his phone). We have asked them to remove us from their program, but we are still being charged $8 a month. In short, their work is good - hire them for a single job, but stay away from the ongoing service program...

I've been a client of Prioirty Plumbing for several several years. Today, my toilet needed a minor adjustment. Greg came to the house on schedule, fixed the problem within minutes and explained what he had done. I would recommend both him and his company highly.

My drains were backing up in my garage so I called Priority Plumbing. Greg came out and was informative. He proposed two different options to fix the problem and I was not pressured in any way. We decided to power wash the drains and everything works fine now. I would use Priority plumbing again if I ever require plumbing services in the future.

I just wanted to let you know that Greg did an excellent job on all the plumbing work at my condo on Yonge Street. Greg was very professional, worked well with the staff, understood all the condo rules, knew what needed to be done and performed the job in a very timely manner. I will be recommending Priority Plumbing to my friends.

Priority Plumbing is an alleged Top Choice Award winner 5 years running. Their rep was polite, seemed knowledgeable and showed me my options. I signed an agreement for the install of a new outdoor pipe at a cost of $627.00 including tax under the impression that a leak had to first be located, drywall would have to be cut and that it would be a lengthy process. After I'd signed, I was told that the work would take about an hour and a half. The plumber remarked in advance that the pipe had been bent from outside by waterproofers so I'm guessing he may have surmised the leak was at the bend which I later learned was the case. Bottom line, he didn't have to cut drywall to locate the leak and solder, or drill through the exterior wall to install the new pipe and tap. Although he was at the house for 3 hours the actual work took less than 1.5 hours. Although I was thrilled I didn't have to replace drywall, I expressed my stupefaction that I was being asked to pay $627 for a job that took such little time, effort and inexpensive parts to the owner who explained I was covering his high overhead costs. I responded that his business costs are his concern and that the price of each job should reflect parts and labour/time costs exclusively. The company claims to match prices and have a " Satisfaction Guaranteed" policy on their website. High prices that are set in stone and aren't adjusted to reflect the actual time, effort and cost of doing the work would prevent me from using this company again or recommending it.