For the second Christmas in a row, Pottery Barn lost my order. This year I ordered a gift on December 2nd - I called on December 11th to check on the order and was told it was LOST !!!!!! To reorder would mean it would arrive after Christmas - my 3 year old granddaughter will be disappointed that she did not get the only gift she wanted from Santa. PLEAE DO NOT PATRONIZE THIS COMPANY - IT IS SIMPLY NOT DEPENDABLE AND IS NOT AT ALL CUSTOMER ORIENTED - I was told "sorry" at least a dozen times on the call and not once did anyone say "I am going to pull out all of the stops and make sure you get your product before Christmas" - that would have been outstanding customer service !!!!