Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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Reviews for Pool Craft

Average customer rating:
9.8 10 (93 reviews)

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CatD
CatD
2 reviews East Gwillimbury, ON
10/10

New Pool

We are extremely happy with our project and the commitment Poolcraft made to make it a reality. The communication from the beginning to the end was incredible. From our initial meeting with Rick (who is extremely knowledgeable) to meeting the Osbornes' for our very large patio needs we were impressed every step of the way. They took care of everything, all the permits necessary (even for a deck next year) which put our minds at ease. There was absolutely no stress involved with the project. They arrived when they say they would and kept us updated every day with email. The clean up was perfect every day, no mess for neighbours to complain about. This company is true to its word in every sense. Our pool and landscaping is beautiful, we have had so many compliments.

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Company Response

Hi Catherine and Robert,
Glad you are enjoying! It was a pleasure working with both of you throughout. Your place turned out great and we are look forward to seeing some photos

Rick & Pool Craft Team

Nick
Nick
0 reviews Aurora, ON
9/10

Backyard salt water pool 18 x 34

These guys were great. Came in and did their work within 1 week. Coordinated with my landscapers and got the job finished by the deadline I requested. Definitely professional at what they do. I would recommend them again. Rick for sales and Chris for Construction.

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Company Response

We are so pleased you are happy and were able to enjoy the pool for the July long weekend

Thanks again for everything.

Chris and Rick

Lisa in Barrie
Lisa in Barrie
1 review Barrie, ON
10/10

They built our "Happy Place"

We never imagined we could fit a pool into our small backyard space but the professionals at Pool Craft proved that anything is possible!

Rick was fun to deal with and very accommodating with taking us to see a couple of completed pools so we could get a feel of what we could expect. He was responsive and helpful in assisting with the overall backyard design.
Pool Craft was quick to get things going in the fall with quotes, design, measurements and construction. We were pleased with how quickly everything came together and even more thrilled that they stuck to our May long weekend target of having everything finalized in the spring.

Chris is a fantastic project manager and ensured that all trades came together seamlessly. His "pool school" was clear, informative and extremely helpful in making us feel totally comfortable with caring for our new pool.

The store staff is friendly and knowledgeable and show their commitment to their customers.

Overall, we were extremely happy and satisfied with the process and final outcome of our backyard, aka - "The Happy Place". Now if the weather would just warm up!! ;)

Thanks guys - you will always have our recommendation.
Jason & Lisa

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Company Response

Hi Jason & Lisa!!

I had a great experience with you guys and very much enjoyed getting to know you! Thank you for taking the time to post such a great review.

I trust you guys will enjoy your "happy place" for many years.

All the best,
Rick, Chris and the Pool Craft TEAM

J_and_J
J_and_J
0 reviews Newmarket, ON
10/10

Backyard Oasis (pool, deck, patio, landscaping, lighting)

We absolutely love our amazing new backyard oasis. Thank you PoolCraft! PoolCraft was amazing right from our initial contact through design, construction, and project completion. They provided great advice and suggestions throughout, sharing their expertise. Their work was amazing from the pool, patio, deck, lighting, landscaping, etc. We definitely recommend PoolCraft to everyone!

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Company Response

Hi Jay and Jenny!

Thank for very much for sharing your experience! Your yard turned out great!! Looking forward to getting some great night shots with all the accent lighting. Talk soon.

The Pool Craft TEAM

phewitt17
phewitt17
0 reviews Newmarket, ON
10/10

Pool install and maintenance

Pool Craft was the most professional (by far) organization when going through the quoting process. This is why we ended up giving them our business. The initial quote never changed, they finished ahead of schedule and the workmanship exceeded our expectations.

We’ve now had the look for 4 years and we’ve only had a couple minor concerns which were dealt with immediately.

Overall they’re just a very professional organization that we’ve really enjoyed working with.

Paul and Johannah

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Company Response

Hi Paul & Johannah!!

You guys were a pleasure to work with as well. We really appreciate you guys allowing us to take the lead on the various landscape options and choices for your yard. You made some great choices!! Thank you again for everything.

The Pool Craft TEAM

Kim in Toronto
Kim in Toronto
0 reviews Toronto, ON
10/10

Amazing Service, Gorgeous Finished Product

Our experience with Pool Craft was fantastic. From our initial meetings to the design of our pool and landscaping to the actual work and the terrific follow-up service, we couldn't be more pleased. Everyone we have dealt with at Pool Craft has been professional, friendly, and helpful. We had some ideas about what we wanted and they listened to our needs and provided a design that was perfect for our family and our specific yard. The finished product is beautiful and their work is top-quality. We love our pool!! Thank you, Pool Craft!

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Company Response

Hi Kim, Thank you so much for the kind words. We hope you enjoy your pool for years to come! I hope I see you this weekend at our customer appreciation event.

The Pool Craft TEAM

Rob
Rob
0 reviews Newmarket, ON
10/10

Pool liner installation

Pool Craft stepped in when we needed a new liner professionally installed on a very short timeline. Their team made it happen and the new liner is beautiful and perfectly installed. We highly recommend them.

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Company Response

Hi Rob! Thank you very much for the opportunity to install a new liner. It looks fantastic and I know the new owners will love it.

Josie & Rocco in Richmond Hill
Josie & Rocco in Richmond Hill
1 review Richmond Hill, ON
10/10

New Pool

We had received a few estimates from a few pool companies in York Region. Pool Craft was not the cheapest but as soon as the project started we knew right away that we made the right decision!! From the beginning Kevin, Jason, Chris and Mark were all a pleasure to work with and they were prompt to respond to any of our questions. We were very impressed by how the construction area was always kept clean. Chris did an amazing job of keeping us in the loop of what happened that day and what to expect next. We thank everyone at Pool Craft and their subcontractors that made our dream backyard a reality!!! Looking forward to years of enjoyment!

Rocco & Josie

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Company Response

Hi Rocco & Josie!!

You guys were a pleasure to work with as well. I love your stone choice and the Grey Brighton liner looks fantastic. I wish you years of enjoyment.

The Pool Craft team

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Pool, landscape and pavillion

I knew right a way after speaking with Jason that I was in good hands. I trusted Poolcraft with taking on a project of this magnitude and they delivered on every level. Very professional yet very easy to work with. The craftsmanship was above my expectations.

I'm very proud of the final product. My family and I look forward to enjoying the beauty of our newly transformed backyard.

Thanks,
John Da Costa

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Company Response

Hi John! I hope you are well! First of all, it was great working with you on this project and getting to know you on a personal level. And secondly, your yard looks fantastic! Looking forward to some photos in the coming weeks. Thanks again and be well.

Mary in Toronto
Mary in Toronto
0 reviews King City, ON
10/10

New Pool and Backyard Landscaping

Amazing quality of work and speed. Everything was done ahead of time and well beyond our expectations. Backyard is fully transformed. The Poolcraft team are best in class -would highly recommend

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Company Response

Thanks Mary!! It was a pleasure to work with you! I know you will enjoy your backyard for many years to come. All the best!!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.