Pollard Windows Inc

Bought a brand new home in 2007 from a local builder who uses Pollard doors and windows. In 2010 one of the windows developed a crack in the seal. The warranty did not cover the labour. It cost just about as much in labour to simply remove a slider and replace it as it would have cost for the material, and they were working in the area for the builder. Wanted to put a storm screen/sun light door on the front of the house. Pollard did not install a standard size front door. Now in order for me to place a storm door over Pollard's door I have to purchase a custom made door, hundreds of $$. Pollard's warranty not worth much to me so I'm not concerned about that issue with installing a storm door.
BUYER BEWARE OF WHAT YOU ARE PURCHASING FROM POLLARD

If you are considering replacement windows I would recomend Pollard as a company not to consider. They took 11 weeks to deliver, not 6-8 as promised and another 9 weeks to fix one of the defective patio doors. A total of 19 weeks of nothing but frustration. Yesterday I had the moulding they installed around one of the patio doors replaced and found there was no foam on the bottom two feet on both sides between the window frame and the wall, you could see daylight. Their customer service is really bad, they don't seem to care. Never again.

We shopped around, and really liked Pollard's windows. They did a good job, including an odd shaped privacy glass window. The door arrived with a minor dent, and they came out right away to fix it. The job was completed in a day and a half. We dealt with the Burlington location.

The home builder had already selected Pollard Windows for are home. We upgraded our family room window to a bay with two opens with screens. We are glad we did as they open up with ease and the bay window is lovely and adds extra space.

Pollard Windows installed several exterior windows to our home. They did this in a quick and efficient manner. The installers were courteous and did a great job. Excellent products at competitive prices.

They came on time. They did a great job. They removed the old windows and put the new ones in. they cleaned up everything. The workers were friendly and very informative. The price that was quoted was the price that we paid.

The windows are terrible. I could not open them after a short time and I really feel that they are a waste of money. They do not stand behind their produvt and I would not ever buy them again

We had a number of errors in our installation and we were not notified prior to the installation about the changes and we were sent incorrect items. We were also not serviced in a timely fashion after the installation was finished.

I searched for a window company that could replicate the original look of the windows in our 100 year old home. Since Pollard Windows is located locally, they were able to provide a custom arched window which was duplicated perfectly. The new windows are beautiful!

I purchased a new build home in a development who hyped up their "Energy Star" homes, citing the many upgrades including the Pollard low-e windows. Unfortunately, I have had nothing but problems with these windows. I did report all the problems on the various Tarion warranty forms but the builder did nothing to resolve the problems other than installing additional caulking in the basement windows where they are explosed. Problems are as follows:
1. The sliding windows in particular have extreme problems with ice dams...this is not a little ice from condensation - this is a solide piece of ice at least an ice thick that prevents me from opening the window (not good when you have a gas leak which I did about a month ago!).
2. In addition, one sliding window has mould build up BETWEEN the panes. I have never seen this before but it is really disgusting, and I'm thinking very unhealthy since the sealed window panes are apparently not so sealed (mould is due to moisture so obviously moistures has penetrated the seal).
3. A basement window was installed with a 2" x 1" hole in the plastic moulding around the window. This window is completely covered in ice..my the end of winter last year, the complete length of the window had a sheet of ice one to three inches think. Again, this window is not able to be opened which was an issue with the gas leak when Enbridge wanted to open all the windows. (!) This window, as I'm sure you can imagine, is complete covered in mould.

Oh, the developers solution to the hole in the basement window was to plug up the hole with caulking...apparently it didn't work.

Pollard says to go to my builder, the builder says it's Pollard's problems, and in the end, I'm the only one with the problem. It seems like it's a game.

I have called Pollard again to see if I can get a rep out here. Wish me luck! (No response yet, not looking good).

My advice to others is to really discuss, and get in writing, what are the procedures if you do have an issue with your windows. I think we all get those pieces of papers that save "WARRANTY" and we assume we are covered if something should go wrong.

I have tried to make this objective.