Had about 5 different quote from companies. Plumbway was the most professional. On time, lots of communication for the quote. Reasonable price compared to others. So we went with them.
The actual work done was extensive. They had to dig up my front lawn with a bobcat to replace lead water line. Had lots of discussions on best way to do it from running the new line through the ceiling of a finished basement, to underground, to around the house. Ended up going with under basement ground that was extra in cost that was unexpected but with good result in the end. Water pressure is better than before but still get a mild drop when multiple faucets are being used, but not too dramatic, and peace of mind that lead is out is nice.
Backwater valve was also extensive. Initially work started inside the house but found a broken sewer line right by the foundation. So they opted to take the repair just outside the house. Had to cut out asphalt parking pad to access the sewer line. Another extra cost that was significant but it was the recommended best action. No problems with the backwater valve now.
Professional behaviour during the work done. Kept the basement/house tidy with removal of shoes and effort to keep things clean. We did have a lot of conversation on the extra costs that cropped up so kept the lines of communication open.
Ideally would have preferred not to have the unexpected costs to come up, but I get that things change when you actually start the work. Unfortunately they did not have the expertise to fix the asphalt cutout they causes to do the work. Recommended asphalt contractor was not helpful and I had to get that done myself.
Overall good experience with good customer service. Cost was far more than expected but possibly not within our control... Major feedback would be to have better plan/costing to fix the asphalt that was a poor piece of the experience. Otherwise I would use them again.
- Company Response
Thanks for taking the time to leave feedback. It was a pleasure working with you.