I purchase a new Trane furnace and A/C from this company in 2017. First winter had to call them back when the furnace shut down over the Christmas holidays. Had to pay $108 for the service call. Technician said the intake pipe was blocked with snow. He cleared it and left. Next day same thing happened again. Called them back, got no answer, left a message. Its January 2019 and i'm still wanting for a response. During the recent polar vortex the furnace would shut down every couple of hours. My husband and i took turns to go and clear the intake pipe. During the night the house temperature would go down to 13 degrees because the furnace would shut off. Just paid another company $300 to fix the problem Pinewood created. The intake pipe was installed too low to the ground and would therefor suck the snow in. The exhaust pipe also had to be fixed. The technician said he had never seen such a terible install . I would never recommend this company to anyone.