I hired pillar to post to provide me with pre-purchase home inspections on two separate occasions. On the first, I thought that the inspection seemed fairly thorough and when I looked at the report everything seemed okay - I'd never seen a report before. I then saw a pre-inspection report for another home, and noted that those inspectors provided information about things like the estimated costs for improvements, something that pillar did not provide. On the second inspection we were given a "discount" of $25, which was sort of like a backhanded favour - given that the inspection was $425. The inspection report for this house did not include any information about an attic (whether there ever was one or any access to it), left out information about broken tiles in the laundry room that I had noted, was unable to determine if ducts above ovens were venting properly, etc. Overall, I was fairly surprised by the number of little things that were missed, and found the report information to be fairly copy-and-paste, whereas other reports I have since seen appear much more tailored to each inspection and legible to non-contractor types. Really, for two first time homebuyers, spending $900 to not buy two homes is a huge amount, and we were disappointed to see the high quality of reports from other providers compared to what we had received, which felt lacking.