I generally enjoy shopping at Pier One. Recently however I was shopping for a large area carpet and was completely put off from ever purchasing a large carpet from Pier One. I saw something I really liked at the Laird Ave/Eglinton store and asked the sales person if I could see it in daylight (it was hung back in the store) so I could see the colours clearly. She refused outright to consider my request and further, when I asked about their returns policy was told I would be charged $70 for delivery of the carpet and a further $70 if I returned it. Since I have a small car I can't transport a 9X12 carpet myself. Buyer beware!