When we realized that some of our windows were showing irreparable signs of aging, we began an extensive project of comparison shopping. Retailers of vinyl windows typically warned us that we'd find wood windows (like those originally installed) way too expensive. However, this Pella showroom had exactly the kind of low-profile wood frame we were hoping to find, and in the end, various discounts made the project financially manageable. In particular Pella offered escalating discounts for multiple windows, so we ended up replacing 23 windows, most of which were fairly large.
We were treated courteously by the sales consultant, Devon. When he came to our house, there was no "hard sell". He patiently made sure we were well informed, and thoughtfully suggested alternatives that he (correctly) guessed might appeal to us. A few days later, another representative — Derek, also friendly and professional — arrived to double-check and verify Devon's measurements.
The windows that were finally installed are beautiful, quality products. We have no disappointments or second thoughts about our choice to go with Pella. But, of course, wood windows are only as good as their installation, and it is here that our experience was most satisfying.
We were thoroughly impressed by the excellent installers assigned to our job: Ted and his assistant Roman. They were friendly and 100% professional: working steadily (as predicted, 8 days on site, usually 9 a.m. to 5:30 p.m.), consistently showing respect for our privacy and our property. When there were choices to be made about installation details, they always made sure to explain what was happening, and to accommodate our preferences. This team set the highest standards for themselves and would let nothing second-rate slip by. Ted and Roman are probably the very best service/installation workers we've ever had in our home, and we would happily recommend them to others needing this kind of work.
Many thanks to Devon, Derek, Ted, and Roman for this happy and successful project.