Peg Corp

Kitchen Planning & Renovation
25 Portland St Etobicoke ON M8Y 1A6
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Reviews for Peg Corp

Average customer rating:
8.4 10 (100 reviews)

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Alex in Toronto
Alex in Toronto
3 reviews Toronto, ON
4/10

Hit and miss experience with PEG

We had a hit and miss experience with Peg. It started really positively and ended just...meh. The work itself is nice, and we're happy with the kitchen. It just took a lot of effort to get to the completion stage, and the miscommunication that happened throughout was off-putting, and we wouldn't use them again.

Positives: initial walkthrough good, clear timelines and line by line proposal, nice contractors who were respectful of our space.

Negatives: poor communication as the project proceeded, inconsistent handoff between contractors and the office staff who managed the project, which included misquoting costs

Our initial walk through was great - we got a lot of work quoted from them and Allan was very detailed in his assessment of what needed to be done. We had a kitchen planning session at Ikea, where Allan provided measurements for the countertop and adjusted our plans. We were happy to proceed from that point, and we had a lot of back and forward after that with Michelle to identify the work we were going to prioritize, and the timelines for that. We scoped down the project to just do the kitchen to get it done by the holidays and agreed we'd revisit some of the other work before signing a contract. I'm really glad we did that instead of committing to doing our kitchen, bathroom, and stairs with Peg. As the work commenced, there was some disconnect between the initial conversations we had with Allan, and then with some of the contractors who came in to do the work, and it took a lot of conversation to ensure we were all on the same page. The electrician and the countertop person had to come multiple times because they weren't scheduled at the right times, the countertop that we'd had an initial quote for based on Allan's initial measurements ended up costing double, because Allan's initial measurements weren't passed on to the countertop company at the time of quote, the cabinet people didn't install the cover pieces we'd discussed as noone had told them to do that, and when the drywall people took down our old architraves and door trims, we were asked if we wanted Peg to replace them, said yes, and then this just didn't happen until we chased it.

For the first 4 weeks we got lots of communication about any changes to the schedule or the timeline and had a lot of back and forward about the above details. As we approached the end of the project, that communication faltered. I found myself having to chase up answers and updates.

The majority of the work was due to be completed the week before Christmas. I had a conversation with Michelle on the phone where she said she was trying to get someone out to do the last bits of work before the holidays, and she'd get back to me. Then I had radio silence for two weeks. Noone answered the office phone, emails, there was no out of office message saying they were on a holiday shut down. Then there was no acknowledgement or apology that they left us hanging and ignored all my voicemails and emails. The work finally got done, 4 weeks after it was supposed to, but even that wasn't smooth as between our initial walkthrough and the final finishing touches, Peg forgot what we'd agreed and had to redo the work. We didn't have a final walkthrough on their work before final payment, and by that point we were just done with them and a few small details, like poorly applied sealant and misaligned trim, we have dealt with ourselves to just call it a day and be done.

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Company Response

Dear Alex,
Thank you for taking the time to provide feedback about our services. We are so sorry that you are disappointed with our services. Kitchen renovations can be chaotic even at the best of times which is why we can only give an estimated time of completion. Per your correspondence with our office, most of your renovation was completed before the Christmas Holidays and that would have also included the repairs around your patio door (as scheduled) had the door installation not been rescheduled from Dec. 9th to Dec. 19th by your contractor.
We are also sorry to hear that you were unaware that our office would be closed for the Christmas Holidays (Dec. 23rd - Jan. 3rd) as our notes indicate that we communicated with you throughout the week of Dec. 19th -20th via phone & email, AND also during the Christmas break at which time most of the work surrounding the patio door was coordinated and completed. We also had an automatic email response noting that our office will be closed. Moreover, upon our return to work on Jan. 6th, Michelle reached out to you on Jan. 7th to finalize the completion of the remaining work but did not get a response from you until Jan. 15th in which you noted that you 'thought you had responded but found the email sitting in your drafts". Following that correspondence, all of the remaining work was swiftly coordinated & completed.
We acknowledge that your kitchen renovation took longer than anticipated & with hiccups as expected with renovations but though there was a delay, all of the work was completed as contracted. At PEG, we take pride in working with our customers to resolve any issues surrounding their renovation, and we take pride in the fact that we have never walked away without completing a job, including yours, in the 30 years that we have been in business.
Sincerely,
PEG Customer Care Team

simone
simone
1 review Toronto, ON
10/10

Bathroom shower renovation

Peg did an amazing job renovation my shower. They fixed work that a previous bad contractor did. When I look at my shower now it is exactly how I dreamed it would be. Plus seeing first hand the work that they did. I am confident that I will not have any issues or leaks with this new shower. Thanks again Peg and I will be using you again for future work.

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Company Response

Hi Simone,
Thank you so much for taking the time to provide feedback about our services. We are so pleased that you're happy with the results of your bathroom renovation. It has been awesome working with you, and we look forward to working with you again in the future!
Cheers,
PEG Customer Care Team

Shawn
Shawn
2 reviews Toronto, ON
10/10

Kitchen Renovation

We have a very small Kitchen, and PEG was able to come in and find a creative way to renovate the space to maximize our footprint. We had dreaded renovation experiences in the past, but had quite the contrast with PEG; up most professionalism, great workmanship and confidence to carry the project down to the small details. They truly partnered with our vision and delivered a kitchen that we love. I would work with them again in the future; highly recommended!

1 of 1 people found this review helpful.
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Company Response

Hi Shawn,
Thank you so much for your review. Renovating a kitchen is a big decision, and we are so thrilled that you chose to use our services! Or renovation team & office staff enjoyed working with you, and are delighted to hear that you love your new kitchen and we hope you enjoy it for many years to come!
Cheers,
PEG Customer Care Team

Virginia
Virginia
0 reviews Mississauga, ON
10/10

Bathroom Renovation

PEG recently renovated my dad’s bathtub to a stand-in shower and we were very happy with the results. All the work was performed professionally with excellent and responsive customer service. We would definitely use and recommend PEG for future renovations.

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Company Response

Thank you Virginia, for your kind review. We really appreciate that you've taken the time to share your experience. We all truly enjoyed working with you and look forward to doing so again with any future projects you may have.
Cheers,
PEG Customer Care Team

Adrian in Toronto
Adrian in Toronto
1 review Mississauga, ON
10/10

Master Bedroom Reno

From the process of getting a quote for the project until completion, PEG was professional, courteous, and responsive. I will focus on a couple of points that I found most impressive:

1. they were flexible when the scope of the project changed from the initial quote.
2. Alan and Bill took their time to ensure the job was done properly and involved us as issues arose during the project. They demonstrated that they truly cared about the quality of the finished renovation.
3. They were also very well organized and respectful of our space during the project.

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Company Response

Thank you, Adrian, for your review. We really appreciate you taking the time to share your PEG experience with everyone. As homeowners, we always strive to provide the flexibility and level of service that we desire to receive ourselves, and are thrilled to know that you are happy with our work. We truly enjoyed having you as a customer and look forward to working with you again in the future!

Cheers,
PEG Customer Care Team

Joanne
Joanne
2 reviews Toronto, ON
10/10

Installation of Ikea wardrobe systems

My great experience started with the customer service team (thanks Michelle & co) who helped me organize the installers coming out and were very kind every time I forgot to do something. The installers (shout out to Nik) were amazing! They were very professional and efficient. My wardrobes look amazing and I didn’t have to do anything but provide the materials. They installed 6 complete wardrobe systems from scratch and they all look amazing! I am grateful for their service and would recommend them to anyone who needs help with an installation of any kind.

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Company Response

Hi Joanne,

Thanks for your review! We are so pleased that you are happy with our services, and look forward to working with you again in the future. Enjoy your wardrobes!

Cheers,
PEG Customer Care Team

Aimee F.
Aimee F.
1 review Toronto, ON
10/10

Retail store fixturing build-in

I hired PEG Reno to customize and build in all the fixtures for my retail store. The job entailed taking down a wall, fixing flooring, framing and drywall IG a new fitting room, tons of carpentry and very precise specifications. The job was completed completely on time, on a tight schedule. Bill went above and beyond to ensure that everything was perfect. I am extremely happy with my decision to hire PEG and would recommend them to anyone.

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Company Response

Hi Aimee,

It was a pleasure to work on your retail store renovation and we're so pleased that you're happy with the transformation. We wish you all the best with your store and we look forward to working again with you in the future!

Kind Regards,
PEG Customer Care Team

nadia
nadia
2 reviews Toronto, ON
10/10

IKEA Kitchen Installation

PEG Corporation was wonderful to work with. They were professional, courteous, and very efficient. We highly recommend their service!

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Company Response

Hi Nadia,

Thanks for your feedback. It was a pleasure working with you and we look forward to working with you again in the near future!

Cheers,
PEG Customer Care Team

dlevitt519 in Toronto
dlevitt519 in Toronto
1 review Toronto, ON
10/10

Kitchen & Laundry Room Installation

Peg was able to beat another quote we received for our project, and far surpassed the other firm on customer service.
Dealing with Peg was, by far, the easiest part of our renovation project. Prompt, great and fast communication, quick turnaround time and they helped problem solve a couple of issues.
Wouldn't hesitate to use them again for future installations or design services.

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Company Response

Hi,
Thanks so much for your kind review. We're so glad that you're happy with our services and we really appreciate that you've taken the time to share your experience. We all truly enjoyed working with you and we look forward to doing so again with any future projects you may have.
Kind Regards,
PEG Customer Care Team

Tina F.
Tina F.
1 review Erin, ON
10/10

Kitchen Renovation Install:

I purchased Ikea base cabinets and had custom doors made. Peg did the install as recommended by my door makers. Their work was excellent, the installers were timely, tidy and kept us in the loop at all times. The customer service from start to finish was excellent, always keeping in touch as well. I was very pleased with everything and highly recommend them. Thank You Peg.

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Company Response

Hi Tina,
Thank so much for your positive feedback and for taking the time to post your review - we really appreciate it! We strive to provide the excellent customer service and quality installations that our clients deserve. We would love to work with you again in the future. Enjoy your kitchen!
PEG Customer Care Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Peg Corp

PEG is an IKEA Certified Kitchen Installer and Licensed Renovator. As a full service remodeling company, PEG has completed thousands of remodeling projects from kitchens, bathrooms, living rooms and basements to complete home and commercial builds. PEG’s team includes licensed carpenters, professional IKEA kitchen installation technicians, licensed plumbers & gas ...
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