I don't usually write reviews, but I felt the need to write one for Peel Tile after our experience with them. We ordered 40 sq ft. of back splash tiles from them on July 26th. The sales rep notified us that the tiles will be delivered the same week on July 29th and we were supposed to pick it up the following morning on the 30th. I took a day off of work and booked in my contractor for the 30th to have him install the tiles and finish off the rest of the trim in the kitchen myself.
On the morning of the 30th, I called in to confirm that the order was there and to let them know I was on my way. The sales rep that had taken our order informed us that the tiles were not on the truck for some reason, she was not sure if there was an error on their end or the supplier's. She said she would get the manager to call back on August 2nd after the long weekend and offered us some sort of compensation for the delay.
On the 2nd, there was still no call from their manager so we called in at 11 AM to find out what was going on. I asked for the manager after dealing with their terrible customer service agents who told me that there was nothing they could do but wait for the truck.
A manager by the name of Sabrina Colosimo began to tell me that she did not know why the tiles were not on the truck and that she would have to call me back in an hour. There are some major issues in communication with this company. I had to be the one to call repeatedly to find out what was going on with my order and they failed to contact me and notify me of what was going on in the first place.
The sales rep had informed me that we would be compensated for the delay and inconvenience of having to take another day off of work and having to book my contractor a second time. I asked Sabrina about that and she claimed that she didn't truly believe that she inconvenienced us and argued about the days that I took off work and the functionality of the kitchen without the back splash.
Peel Tiles has not only wasted my time, but my contractor's time and ended up costing me more than what the tiles originally cost due to their delays and incompetent service. Sabrina's lack of professionalism and ability in handling customers and dealing with complaints is a good enough reason to stay away from this business.