When my heat wouldn't turn on, their technician installed a new thermostat, as he felt that was the root of the problem. The heat then went on, which was great, until we needed the AC less than 6 months later. The same tech came out, and admitted that the new thermostat he installed required more wiring that he didn't bother to do last time. The solution Peatson's thinks is acceptable? To come out to my house every 6 months to switch the wires from heat to AC. I know, laughable, but that's literally what they told us. It's actually great for them because we pay them an insurance deductible each time they come out, and they get to send a shiny new invoice to my insurance company.
Waiting to hear back from Carol in their office for 2 weeks, only to then receive attitude and be told after following up three more times, "Well I guess we'll need to come out again in the winter to switch them." I'd like to see if you'd be happy with having to deal with that in your house every six months, Carol. I'll just leave your phone number and direct extension on a sticky pad on my thermostat for the new home owners when I sell my house.
If it was up to Peatson's, I would have them over every 6 months. They really couldn't care less. My insurance company will be taking over from here.
- Approximate cost of services:
- $0.00