I just wrote a very long review on google and organized interiors deleted it within 5 minutes.
I will start by saying that I hired this company because they offered a high gloss fushia pink for my dressing room.
It was either them or their competitor ,but they did not have pink which they were upfront from their initial consultation.
Firstly, the mistakes began with their designer mike. He worked on his design for over a month with us. After finalizing the design , and taking a 50% deposit, he sent us an email a month later saying that the colour we had
discussed was not available.
Clearly, he had plenty of time to check with his manufacturer to see if we could get this colour especially with such a large project.
From there he designed a built in make up area that was not functional. In the end we could not put our stool
inside and tuck it away because the drawers were designed to low to fit any stool.
From there the closet came to be installed and after installing the base of all cabinets they were all damaged
and the design was modified. The factory had changed so
many measurements of the design without even calling
us to tell us that they had to make changes. These changes
affected the look of our dressing room.
Then the front doors were brought to be Installed. Every single door, all 16 of them were damaged, chipped, scratched.
At that point we had it and contacted the manager Enrico, who is a nightmare to deal with.
After admitting to us all the mistakes that were made on their end ( we have tons of emails and pictures to show) he offered to give us a refund and remove the closet. At this point after being in our house for days and having worked on it for months, we decided to just finish this job and be done with this company.
From the beginning, Mike’s customer service was horrible and then his drawings did not match what was brought to our home. Adjustments and changes were made in your factory without talking to the customer. All of the doors and inner panels were damaged and only the doors were swapped out. Sadly, the end result of a $20,000+ investment with your company is that it looks like it is from a chain store and with horrible workmanship. Your company is not easy to deal with. Starting from Mike to Enrico, the customer service is horrible.
Brian the factory manager was helpful and your installers Vil and Frances were very professional and did good work with the disaster they were given.
The bottom line is they will try and tell us that they tried to accommodate us by giving us a small discount. When we hired them, we did not ask them for a discount nor were we looking for a discount. This was supposed to be a high end job that cost us almost $30,000 for our home.
Be cautious that your drawings/ design match what comes to your home because they are impossible to work with in the end.