We hired this company to steam clean carpets in our basement and stairs. Todd and his assistant came in with their street shoes. When I requested them to either wear indoor shoes or shoe covers Todd cited safety issues, but assured me that they would clean as they came up the stairs so as to not soil the carpet. I agreed.
However it soon became apparent that they were walking over clean parts with dirty shoes, I objected. Todd then responded that the clean carpet would clean their shoes! WHAT??? Defies all logic!
Sensing my displeasure, Todd immediately quipped if you dont pay well take you to court! When I hadnt said anything about payment? Never met anyone as presumptuous and arrogant. Since when is it appropriate to talk to clients this way? We asked them to leave and hired someone else who was professional and respectful and did a great job.
We also sent payment to Todd. Would definitely NOT recommend him though.