We purchased the MaxBurn Vibration board at a local home fair, the sales lady was stated that should we not like the board we would be able to return for a full refund within 30 days. I personally have various health related issues and saw my specialist who was firm that he did not want me using this machine due to the potential of injury. I called Ocean Sales realizing I was 4 days outside of my 30 days return period, explained the satiation and they agreed to refund my purchase. Honestly upon calling I was ready to have to do arguing as it was outside the 30 days, however they Manager expressed that she would wave the return policy as it was a health reason, did not request a letter nothing. I am very pleased with my experience with this company, I have purchased other things from them and have found them to be more than reasonable when there is an issue. I am so pleased that the management was understanding and refunded 100% of the purchase price quickly.