Two year's ago, we had our front and back door replaced. Overall, I was pleased. About a year later I was noticing the front door looked like it has ripples on it. Then we were having difficulty opening the door. It was as though the lock was misaligned. Eventually (22 months after initial install) I emailed Consumer's Choice with photos of the door. They called me in a timely manner and sent someone out to take a look. He confirmed the door had a defect and they would replace it for me at no charge. He also fixed the alignment of the door so it would work properly. Unfortunately, a couple weeks later we had the same difficulty with opening the door.
A couple of weeks ago another installer came with the new door. He was a really nice guy and identified the alignment issue had to do with the screws used when the door was first installed. He said it's a heavy door and they didn't use the long enough screws to support the weight. So he corrected that. So far everything has been great.
Overall I am very pleased with this company. They stood by their product and quickly and easily replaced it when needed without hassle. I deducted one star because the original installers (subcontractors) did not use the proper screws to properly support the door. I think you experience will very much depend on which subcontractor you get.
- Company Response
Hi Ramona. Thank you for your review. We are glad to have resolved your issue quickly and you are happy with your front door. All of our installers have been with us for +10 years and install exclusively for Consumer's Choice. Sincerely, The Consumer's Choice team.