The lack of quality provided by this company is incredible. More than 10 months after the wrong product was installed and the first replacement was broken the new window panel replacement was finally installed. The product looked different compared with all the other windows that were replaced (12 in total) and the installer ignored my concerns and simply said that it does not matter since it is the product that supposed to be installed. Today when I was looking at the window I found a hole in the middle glass that was not supposed to be there, obviously the quality check has to be done by the owner since the company does not seem to care too much about it.
In less than 7 weeks it will be 1 year since the contract was signed and this project is turning into a nightmare, consider yourself warned...
- Approximate cost of services:
- $10,000.00
- Company Response
Dear Private User, all of our products go through a rigorous quality assurance process. I am unable to identify you. Please contact me directly as I would like to investigate your work order to see how your product was delivered in reported condition. Regards Paul V 416-335-8353