Update to my review ...Still wrong windows after six months waiting
July 19/18 Luka along with Craig and Kyle were able to get the bay window installed, It looks great. However there was another mistake on my laundry room window. The company is working with me to reach an agreeable outcome. So the only problem left is the bathroom window which is being reordered. I have not been advised yet of a delivery /install date. The company is trying to expedite the order. I must say that I was very impressed with the installers, Craig and Kyle. they were very professional and so far the best experience in my ordeal. The company is working with me to address my concerns/ complaints and I do appreciate their current efforts.
July18/18 The company lost my order at least once and twice delivered window that were the wrong size. Management did not seem to take my situation seriously. My windows were ordered in January 2018. Today, July 18,2018 they showed up to install them and so far four window are wrong.
- Approximate cost of services:
- $11,800.00
- Company Response
Hi Dan. Due to human error windows were measured incorrectly. Management did take your order seriously and a re-order was quickly submitted. Management attempted to escalate the window production. Windows were received and unfortunately during July 18 install, the bathroom and laundry room were still incorrect. We are sorry for the inconvenience and are working to resolve the issue. Regards, Paul @ Consumer's Choice.