We met Robert Weatherall in 2008 at the CNE's Home show and initially he was very responsive - came to our house within days to provide a quote for a ductless A/C. We were willing to buy a more expensive unit but Robert convinced us the Yonan model was good enough. He said it was so reliable they never made any money on servicing it! Within a month of installation it started leaking and making a lot of noise. We called Robert at least 4 times, leaving messages with no response. We gave up for the summer, and tried again this year with no response. We finally called another contractor in to help us because the noise from the unit became unbearable. He basically laughed at us saying we "got screwed". The motor needs to be replaced and hardly anyone sells this unit or it's parts because it's known to breakdown after a year. The A/C finally died this morning....just as August starts. Thanks Northstar.